Shipping & Returns


Estimated Delivery Time - UPS Ground


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We ship our products from Wisconsin to all 50 states using UPS, which requires a physical delivery address. At this time we do not ship internationally but we have distributors in Canada and France. 

When you place an order, our system will estimate shipping charges for you based on the total weight of your order, the destination zip code and the shipping option you choose during checkout. 

Please also note that the shipping rates for all the items we sell are weight-based. To reflect the policies of UPS, all weights will be rounded up to the next full pound.


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

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